Your privacy is extremely important to us, is our top priority and is especially in our business of fine jewelry and Emerald Gemstones. So we have implemented very stringent guidelines to protect it. Esmerald.comä does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, Esmerald.comä gives your name, shipping address, phone number, and order information to our shipping carrier. Esmerald.comä also supplies your name, billing address, and credit card information to the credit card processor who bills your account. Esmerald.comä has strict guidelines requiring all third parties to keep any shared personal information confidential.

Information we need to process your order

• Provided by you:
  • New Customer Form, investors form, jeweler form, virtual shop and with Customer or Sales Service
  • To process your order, we require your name, phone number, billing address, email address, shipping address and credit card information.
  • We only use this information to create your account and/or to process your order. If any questions arise about your order we will contact you first by email and then, if necessary, by phone.
  • We share only necessary information with the third parties that are involved in the order process, such as the financial institution that issued your credit card, the shipping carrier and Esmerald.comä customer service representatives. (NOTE: We would be obligated to disclose individual personal information if Esmerald.comä were to be subpoenaed or ordered by a court of law.)
• Automatically collected
  • Shopper ID: Upon visiting our site, we assigned you a unique Shopper ID in the form of a cookie. We use this ID to keep track of your shopping basket during your visit and to identify you as a repeat visitor.
  • IIf you would rather not be identified as a repeat visitor, we recommend that you disable the cookie support in your browser.
  • Internet Protocol (IP) Address: We record your IP address each time you visit Esmerald.comä. Recording IP addresses helps us determine usage and traffic patterns.
  • Feedback Form: Should you contact us through our feedback form, we require your name and email address only to send you a reply.
  • If you use the form to send comments about your shopping experience at Esmerald.comä, we may include the comment with your name in our Customer Testimonials section.
  • Email Newsletter," "Email Special Offers" and "Catalog" Sign-up Features.
  • Should you participate in these services we will only use the information you provide to promote Esmerald.comä services and products.
  • We will not share any personal information with third parties.
• Sharing
  • Information is Not Shared: Aside from the previously mentioned third parties involved in the processing of your order, we do not share your personally identifiable information with any other entities without your express permission.
  • External Links: Our site may include links to other sites. If you decide to follow these links, we are not responsible for the privacy policies and content of these sites. Generally, we will inform you of these links.
• Contacting Us
  • Account Changes and Deletions Changes: If you created an account and would like to change your account, please email with your changes to http://www.colombianemerald1.com/t-contact.aspx and include the email address with which you registered. We will send a confirmation request to that email address and after receiving your reply, will update your account within 48 hours.
  • Deletions: If you created an account and would like to delete your account, please send an email to http://www.colombianemerald1.com/t-contact.aspx and include the email address with which you registered. We will send a confirmation request to that email address and upon receiving your reply, delete your account.
  • If you have any questions or comments regarding this statement, please contact http://www.colombianemerald1.com/t-contact.aspx If your inquiry has not been responded to or satisfactorily addressed.
• Surveys
  • From time to time, Esmerald.comä or a company selected by Esmerald.comä may offer you the opportunity to participate in customer satisfaction, site improvement and other business-related surveys. You may be asked to provide certain membership information to participate. All surveys are optional.
• Contests
  • Esmerald.comä occasionally offers you the opportunity to participate in sweepstakes, product giveaways and the like. You will be asked to provide certain membership information to participate in a sweepstakes. Esmerald.comä or a company selected by Esmerald.comä administers the sweepstakes and contacts the winner. All sweepstakes are options.
    How We Use the Information
    The ways in which we use the information you provide are as follows:The ways in which we use the information you provide are as follows:
  • Cookies Esmerald.com uses persistent cookies to identify members after their first visit. These cookies remain on the hard drive of a PC and allow a member to enter the site without having to log in on every visit.
  • To access any secure areas such as your account information, you must still enter your password. You can choose to disable cookies by deselecting that option under your browser preferences. When you disable cookies, you can browse the Esmerald.com store, but you cannot access your membership information or make purchases. Disabling cookies can also interrupt audio and cause breaks in navigation. When becoming a Esmerald.com member, you can choose whether or not to accept the Esmerald.com persistent cookie. Without the persistent cookie, a user can still shop the Esmerald.com store.
  • Usage Tracking Esmerald.comä database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. The statistics help us decide which products and services best serve our members and guests.
  • Aggregate Information Esmerald.com uses aggregate information from demographic surveys and traffic patterns to customize our site. State-of-the-art comparison technology allows us to use this information to make recommendations to members based on previous traffic patterns and purchases. Esmerald.com uses information only on an aggregate level and does not track information about individuals. Aggregate information may be shared with partners of Esmerald.comä to plan advertising or promotions. We do not share any individual information.
  • Permission To Use Your Content: By transmitting any suggestions, information, identification, material, or other content (collectively, "content") to Esmerald.com, you automatically grant Esmerald.com the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, redistribute, transmit, perform and display such content (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content. Further, Esmerald.com is free to use any ideas, concepts, know-how, techniques, and suggestions contained in any communications you send to this Site for any purpose whatsever, including but not limited to creating, manufacturing, and marketing products and/or services using such information.